Skip to content Shipping & Delivery
Introduction
At Marinty, we strive to provide a seamless shopping experience, which includes ensuring your orders are delivered safely and promptly. Below you will find information on our shipping policies and delivery times.
Shipping Options
Standard Shipping:
- Available for all orders.
- Estimated delivery time is 4-7 working days from the date of dispatch.
- Tracking information will be provided once your order is shipped.
Express Shipping:
- Available for select locations.
- Delivery time is typically 2-4 working days from the date of dispatch.
- Additional charges apply for express shipping; these will be calculated at checkout.
International Shipping:
- We offer worldwide delivery.
- Delivery times may vary depending on the destination, ranging from 7-14 working days.
- International shipping costs are calculated at checkout based on the delivery address.
Processing Times
- Orders are typically processed within 1-2 business days.
- Custom or bespoke jewelry items may require additional processing time. Specific timeframes will be communicated at the time of purchase.
- You will receive an email confirmation once your order has been dispatched, including tracking information.
Shipping Costs
- Most of our items come with free shipping. If an item qualifies for free shipping, this will be clearly indicated on the product page.
- For items that do not qualify for free shipping, shipping costs are calculated based on your location and the shipping method chosen at checkout.
- For international orders, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
- You can use the provided tracking number to monitor your package's status and estimated delivery date.
- If you experience any issues with tracking or have not received your order within the expected timeframe, please contact our customer service team at support@marinty.com for assistance.
Delivery Issues
- If your order is delayed, lost, or arrives damaged, please contact our customer service team immediately at support@marinty.com.
- For lost or damaged items, we may require you to provide proof, such as photos of the damaged item or packaging.
Delivery Address
- Please ensure the delivery address provided during checkout is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
- If you need to change your delivery address after placing an order, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.
Shipping Restrictions
- Due to certain restrictions, some products may not be eligible for shipping to specific countries or regions. Any such restrictions will be noted on the product page.
- We do not ship to P.O. Boxes or APO/FPO addresses.
