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Introduction
At Marinty, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.
Return Policy
Eligibility for Returns:
- Items must be returned within 30 days of delivery to be eligible for a refund or exchange.
- Items must be in their original condition, unworn, and with all original tags, packaging, and certificates of authenticity (if applicable).
- Custom-made, personalized, or engraved jewelry items are not eligible for returns or refunds unless there is a manufacturing defect or error.
Non-Returnable Items:
- Sale items or items purchased during a promotion are final sales and are not eligible for returns or exchanges.
- Earrings and other intimate jewelry items are non-returnable due to hygiene reasons.
Return Process
How to Return an Item:
- To initiate a return, please contact our customer service team at support@marinty.com with your order number and reason for return.
- We will provide you with a return authorization and detailed instructions on how to return your item.
- Items returned without a return authorization may not be accepted.
Shipping Your Return:
- Customers are responsible for return shipping costs unless the item received was incorrect or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Ensure the item is securely packaged to prevent damage during transit.
Refund Policy
Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
- In some cases, only partial refunds may be granted (if applicable), such as:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Exchanges
- We offer exchanges for the same item in a different size or color, subject to availability. Please contact our customer service team to arrange an exchange.
- If the item you wish to exchange is out of stock, you may choose to receive a refund or select an alternative product.
